Job Description

Quality Assurance / Customer Experience Monitoring
(currently this position is filled however we expect more openings for this position in the near future)

NTI Job Code: CS-2006-004

The Quality Assurance Representative in the Customer Experience Monitoring Department will be responsible for conducting a five point audit. The auditor will review and grade the customer contact for customer satisfaction.

Personal Requirements

• High School diploma or equivalent
• Call Center experience is preferred
• Strong customer service skills required
• Read, Write and speak fluently in the English language
• Read and comprehend written instructions, short correspondenceand memos
• Must have strong organizational skills

Equipment and Home Office Requirements

• Must have a safe and healthful home office free of preventable injuries and hazards
• Must have high speed Internet Access (Cable or DSL) 1.5Mbps minimum download speed
• Must have a Home PC with Windows XP, 512MB RAM

Job Performance Requirements

• Active Listening
  • Concentrate and listen attentively to recorded telephone calls
  • Document specific notes while observing each call
• Call Auditing and Reporting
  • Complete 5 point audit tool
  • Maintain required productivity on a daily basis
• Schedule Adherence
• Begin Workday at scheduled time
• Ability to self-manage workload and work independently
• Provide callers with accurate and complete answers

• Work the number of hours per day determined by the call center and the needs of the business.

How to Apply

• If you are interested andfeel you are qualified for this home based work opportunity, NTI welcomes you to complete an online application. Simply click the "Continue with Applications" button below.
• Candidates who have already applied with NTI in the past 24 months, do not need to complete another application.
  • Candidates with an application already on file can write an email letter of interest to NTI's recruiting department noting your interest in this position
• Applicants will be contacted within 10 business days of their application/email letter of interest