Job Description

Homebased Customer Service Representative - 10 positions

NTI Job Code: CS-2005-008

This position is a part-time, year-round role, working as a customer service representative answering calls for an employer's 24-hour/toll-free phone line.

• Work a 27- 30 hour per week schedule. Hours will vary and depend upon call volumes and seasonal trends.
• Maintain a minimum productivity standard of 70-80 calls per hour.
• Answer incoming telephone calls from customers and employees regarding: general store information, price and product availability, billing inquiries, order processing, and member benefits.
• Maintain the highest quality of customer service during calls, deal tactfully to resolve customer complaints, compliments, and inquiries, and follow the appropriate company procedures.

Personal Requirements

• High School diploma or equivalent
• Speak English fluently enough to be clearly understood over the telephone
• Read / write English well enough to take manual/written orders
• Type accurately at a minimum speed of 20 words per minute
• Document prior work experience including a minimum of six months of customer service or related experience
• Possess proficient computer skills to navigate and multitask in multiple applications
• Demonstrate competence in operating a PC, and using software such as Microsoft Office (Candidates will be provided extensive training on job-specific software)
• Communicate effectively with customers
• Meet all accuracy standards and service observation (quality monitoring of calls)
• Meet established attendance/adherence standards
• Pass regularly scheduled knowledge testing
• Pass a background investigation that includes:
  • Criminal investigation
  • Credit investigation

Pluses

• Bilingual Spanish-English skills

Equipment and Home Office Requirements

• Computer with Windows XP Home or Professional edition
• High-speed Internet connection via DSL or Cable
• Microsoft Internet Explorer must be installed to access the web
• Anti-virus software - Installed and updated regularly
• Quiet work area in your home.

How to Apply

• If you are interested and feel you are qualified for this homebased work opportunity, NTI welcomes you to complete an online application. Simply click the "Continue with Applications" button below.
• Candidates who have already applied with NTI in the past 24 months do not need to complete another application.
  • Candidates with an application already on file can write an email letter of interest to NTI's recruiting department, noting your interest in this position.
• Applicants will be contacted within 10 business days of their application/email letter of interest.