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 Meijer - Homebased Customer Service Representative - 10 positions

NTI Job Code: CS-08-03

This position is a part-time, year-round role, working as a customer service representative answering calls for an employer's 24-hour/toll-free phone line.

• Commit to work at least 24 hours per week schedule. Hours will vary and depend upon call volumes and seasonal trends
• Willing to work every weekend. This includes Saturdays and Sundays with days off during the Monday - Friday work week.
• Maintain a minimum productivity standard of 70-80 calls per hour.
• Answer incoming telephone calls from customers and employees regarding: general store information, price and product availability, billing inquiries, order processing, and member benefits.
• Maintain the highest quality of customer service during calls, deal tactfully to resolve customer complaints, compliments, and inquiries, and follow the appropriate company procedures.

Personal Requirements

• Extensive customer service and telecommunication experience required
• E-commerce, medical billing, or insurance experience preferred
• High School diploma or equivalent
• Speak English fluently enough to be clearly understood over the telephone
• Read / write English well enough to take manual/written orders
• Type accurately at a minimum speed of 20 words per minute
• Document prior work experience including a minimum of six months of customer service or related experience
• Possess proficient computer skills to navigate and multitask in multiple applications
• Demonstrate competence in operating a PC, and using software such as Microsoft Office (Candidates will be provided extensive training on job-specific software)
• Communicate effectively with customers
• Meet all accuracy standards and service observation (quality monitoring of calls)
• Meet established attendance/adherence standards
• Pass regularly scheduled knowledge testing
• Pass a background investigation that includes:
  • Criminal investigation
  • Credit investigation

Pluses

• Bilingual Spanish-English skills

Equipment and Home Office Requirements

• Computer with Vista or Windows XP Home or Professional edition
• High-speed Internet connection via DSL or Cable
• Anti-virus software - Installed and updated regularly
• Quiet work area in your home,

Previous Applicants

If you meet all of the qualifications and have been successfully tested and have been successfully screened, please click the following link and send an email of interest to the NTI Recruiting Department. You will be contacted for this position within 7 business days.