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 Meijer - Homebased Customer Service Representative - Seasonal 45 positions

NTI Job Code: CS-08-03

This position is a part-time, holiday-season role, working as a customer service representative answering calls for an employer’s 24-hour/toll-free phone line.

• Commit to work an average of 30 hours per week – a minimum of 24 per week. Hours will include both every other weekend through the holiday season and Thanksgiving Day, Christmas Eve, and potentially New Year’s Eve and New Year’s Day.
• Maintain a minimum productivity standard of 70-80 calls per hour.
• Answer incoming telephone calls from customers and employees regarding: general store information, price and product availability, billing inquiries, order processing, and member benefits.
• Maintain the highest quality of customer service during calls, deal tactfully to resolve customer complaints, compliments, and inquiries, and follow the appropriate company procedures.

Personal Requirements

• High School diploma or equivalent
• Speak English over the phone with high fluency and positive, upbeat attitude
• Read / write English well enough to take manual/written orders
• Type accurately at a minimum speed of 20 words per minute
• Document prior work experience including a minimum of six months of customer service or related experience
• Possess proficient computer skills to navigate and multitask in multiple applications
• Demonstrate competence in operating a PC, and using software such as Microsoft Office (Candidates will be provided extensive training on job-specific software)
• Communicate effectively with customers
• Meet all accuracy standards and service observation (quality monitoring of calls)
• Meet established attendance/adherence standards
• Pass regularly scheduled knowledge testing
• Pass a background investigation that includes:
  • Criminal investigation
  • Credit investigation

Pluses

• Bilingual Spanish-English skills

Equipment and Home Office Requirements

• Computer with Vista or Windows XP Home or Professional edition
• 2.0 GHz Processor speed
• 1GB RAM
• 20 GB of free hard drive space
• 17" monitor (21" monitor preferred)
• Standard Mouse and Keyboard
• CD ROM Drive
• High-speed Internet connection via DSL or Cable or FiOS (minimum of 1.5 MHz download speed and 384K upload speed- this can be verified by contacting your Internet Service Provider)
• High-speed Internet connection via DSL or Cable
• Microsoft Internet Explorer must be installed to access the web
• Microsoft Office to include Word, Outlook and Access
• Anti-Virus software - Installed and updated regularly
• Corded Telephone and corded headset with mute capability
• Telephone line dedicated to work during your shift hours
• Quiet work area in your home
• No eating/drinking while on the telephone with a customer

Additional Information

• Additional Job Information
• Click to review more detailed home office requirements (adobe pdf document)