Use a Virtual Workforce

If you run a call center, NTI wants to help you. We're a government supported call center staffing provider that can help expand your agent pool in the fastest, most cost-effective way possible:

Going Virtual

The IRS and the Department of Labor -- two of our biggest customers -- already have. No doubt about it. More call centers are hiring home-based agents. Why? High quality. More flexibility. Lower costsss.

Here's what you get:

• Many qualified candidates eager to work at home
• Greater scheduling flexibility: Adjust agent capacity in real time
• Lower agent turnover
• Lower real estate costs
• Lower risk that sickness or storms will cripple operations

NTI's virtual agents handle the same calls as your on-site agents but with a voice and data connection. Your agent pool grows without a single new employee setting foot in your call center. All agents are monitored and supervised just as if they were on-site

Email our Executive Director, M.J. Willard to discuss how we can virtually change the way you manage your call center.